Comfort without barriers

Our hotel is designed to cater for the wide variety of special needs of our guests.

All areas of the Hotel Franz – including the event facilities – are entirely wheelchair-accessible. The hotel is therefore also suitable for guests with various restricting conditions or disabilities, allowing them to move around independently and enjoy a pleasant stay.

The following extras are offered free of charge for additional convenience subject to availability:

For guests with restricted mobility

Our rooms:

  • All hotel rooms are wheelchair-accessible and have extra-wide doors
  • 12 rooms are specially equipped for wheelchair users and have even more floor space for ease of manoeuvring
  • Wheelchair access to bed and toilet from left or right on request
  • Bathroom with sliding door
  • Disabled toilet with grab handles
  • Shower with seat and low-level fittings
  • Mirror and washbasin designed for ease of use for guests with or without wheelchair
  • 24-hour emergency call service
  • Telescopic hanging rail instead of wardrobe
  • Safe within reach
  • Wheelchair-compatible desk height
  • Full-length windows providing a good view

 

Hotel and event facilities:

  • All areas fully wheelchair-accessible 
  • Hard floor surfaces (except hotel corridors)
  • Sliding doors at entrance
  • Lower-level reception desk
  • Wheelchair-compatible table height
  • Disabled toilets in public areas
  • Height-adjustable tables for receptions
  • Full-length windows
  • Height-adjustable stage in hall with optional ramp access
  • Lifts with mirror and control panel within reach
  • Basement bicycle storage room with disabled access
  • Care services on request (in cooperation with HKA Häusliche Kranken- und Altenpflege home nursing help organisation in Essen)

For guests with visual impairment

Our rooms:

  • Four rooms with raised symbols on switches

 

Hotel and event facilities:

  • High-contrast walls, floors, fixtures and fittings
  • Guidance strips in entrance area
  • Markings in Braille (signs, banisters, etc.)
  • Alert zones 
  • Announcements in lift
  • Embossed room numbers

For guests with hearing impairment

Our rooms:

  • Four rooms with flashing "bell" for guests and chambermaid
  • Visual alert in emergencies
  • Fax instead of telephone on request

 

Hotel and event facilities:

  • Audio-frequency induction loop system in hall and at reception
  • Mobile device lending service
  • Separate quiet room available for use next to the breakfast or bistro area

For guests with learning disabilities

  • Symbols and guidance strips for orientation
  • Information in plain language
  • Special care services on request and leisure activities
  • Professional input from staff from the Franz Sales Haus who look after around 2300 people with learning disabilities

Tested and approved

Our Hotel Franz and our high quality standards have already been put to the test by a wide and diverse range of organisations and guests with disabilities. The "Essen ohne Barrieren" and "Reisen für alle" (DSFT) seals for accessible tourism attest to the high comfort for guests with disabilities.

Any questions?

Come and get to know us personally – we are looking forward to your visit!